01.04.2017

Dispute Resolution Process

New Victorian Government service for resolving disputes will launch in late April 2017

A new Victorian Government service for resolving disputes between home owners and builders will launch in April. Domestic Building Dispute Resolution Victoria (DBDRV) will be a free and independent service available to both builders and home owners. Due to launch on 26 April 2017, DBDRV will have powers to make binding orders on all parties to resolve disputes.

The new independent service will be led by former Dispute Settlement Centre of Victoria Director, Gina Ralston, who has been appointed Chief Dispute Resolution Officer. Ms Ralston will lead a team of experienced dispute resolution officers, and will have the power to make binding orders compelling builders to fix or finish work, or for consumers to pay for a builder’s services.

Building disputes often take a heavy toll on home owners and builders alike – and often end up in court. It’s an added stress and significant cost we’re keen to see avoided, said the Victorian Government.

Domestic Building Dispute Resolution Victoria will provide a fair, fast and free service and build confidence in Victoria’s building industry.

Builders will be required to provide consumers with an information statement before they sign a building contract, outlining the rights and responsibilities of each party.